Terms and Conditions of Sale

I. Application and enforceability of the terms and conditions of sale

1.1. These terms and conditions of sale are brought to the attention of each customer to enable them to place an order.

1.2. Consequently, placing an order implies the customer's full and unreserved acceptance of these terms and conditions of sale.

1.3. No special condition, nor any other general terms from the customer, may, without the express agreement of Swiss Wellness Online, take precedence over these terms.

1.4. Any condition to the contrary raised by the customer will therefore, in the absence of express acceptance, be unenforceable against Swiss Wellness Online, regardless of when it was brought to its attention.

1.5. The fact that Swiss Wellness Online does not, at a given time, invoke any of these terms and conditions of sale cannot be interpreted as a waiver of the right to invoke any of these terms at a later date.

II. Placing and confirming an order

2.1. The customer agrees to fill in the order form accurately and to provide the information requested in each field (their address, delivery address, payment method, etc.). In the event of an error in the recipient's details, Swiss Wellness Online cannot be held responsible for the impossibility of delivering to the recipient. Rerouting the parcel to another recipient or a new delivery address will be charged according to the destination and weight of the order.

2.2. Each product request is subject to acceptance by Swiss Wellness Online, which reserves the right to reject any order due to insufficient stock, incomplete customer information, or for any other legal reason. We undertake to inform you within two (2) business days of your order if we encounter a problem fulfilling it.

2.4. Once the order has been paid for, no modification or cancellation can be taken into account, and the amount paid will not be refunded.

III. Prices

3.1. Prices shown on the order form are in Swiss Francs (CHF), VAT included, ex-works. The applicable Swiss VAT applies to products as well as packaging and shipping costs, according to the rates applicable to each product category.

3.2. Delivery costs are additional. Delivery rates depend on the destination and the weight of the parcel. Above 10 kg, delivery prices are indicative and may be adjusted on a case-by-case basis. Please contact Swiss Wellness Online directly.

3.3. Import taxes: any applicable taxes and customs duties are the responsibility of the recipient and are payable upon delivery.

IV. Payment upon ordering

4.1. Payment is made in full online by credit card: Visa, Eurocard/Mastercard, Paypal.

4.2. The currency used for the transaction is the Swiss Franc (CHF). The amount charged to the credit card account used will depend on the CHF exchange rate on the day of the charge and any exchange fees charged by the card-issuing bank.

4.3. To be registered, the order must be paid in full. Unpaid orders cannot be delivered.

4.4. The invoice corresponding to the order placed is available in the "My Account" section.

V. Product unavailability

The availability of products and services shown on the site is indicative. It only becomes final upon confirmation of the order. In the event of a product being unavailable, Swiss Wellness Online undertakes to offer the customer a similar product.

Swiss Wellness Online cannot be held responsible for a product being unavailable at delivery, provided the customer has been informed of this (by email) prior to the delivery of their order.

VI. Preparation and dispatch of products

6.1. Parcels are prepared and packaged by Swiss Wellness Online in packaging that is closed, sturdy, and suited to the contents and transport requirements.

6.2. THE CUSTOMER IS RESPONSIBLE FOR THE RECIPIENT'S NAME AND ADDRESS DETAILS, WHICH MUST BE ACCURATE AND COMPLETE (DOOR CODE, FLOOR, PHONE NUMBER, etc.) to allow delivery under normal conditions. Swiss Wellness Online cannot be held responsible for a returned delivery due to an address error or the impossibility of delivering to the address provided. IF THE RETURNED DELIVERY OR THE IMPOSSIBILITY OF DELIVERY IS DUE TO A LACK OF INFORMATION OR AN ADDRESS ERROR, RE-DELIVERY WILL BE CHARGED AT THE PREVIOUSLY PAID SHIPPING PRICE.

6.3. NOTE: orders indicating a P.O. box address cannot be accepted.

6.4. Swiss Wellness Online, after confirming the order, undertakes to process and ship the order to the agreed destination, according to the route, procedure and carrier chosen. Swiss Wellness Online relies on the general terms of the chosen carrier and cannot insure the goods to the delivery location beyond what the carrier offers. It is the recipient's responsibility to check the parcel in the presence of the delivery person. Any anomaly found upon delivery must be noted on the delivery note. Without compliance with this clause, no refund procedure can be initiated with the chosen carrier.

6.5. IN THE EVENT OF THE ABSENCE OF THE RECIPIENT OR OF A PERSON ABLE TO TAKE POSSESSION OF THE PRODUCTS AT THE TIME OF DELIVERY, THE CARRIER WILL LEAVE A DELIVERY NOTICE at the delivery address provided by the customer, inviting them to collect the products. Under no circumstances can Swiss Wellness Online be held responsible for any deterioration of products due to late collection from the carrier, nor for loss due to the parcel not being collected.

6.6. The order preparation logistics centre is located at the following address: Swiss Wellness Online – Nyon – Switzerland.

6.7. Swiss Wellness Online cannot be held responsible if the product was not delivered for the following reasons: force majeure as defined by the courts, and natural disasters.

VII. Complaints - Disputes

7.1. Complaints or disputes will always be received with careful and open-minded attention, with good faith always presumed on the part of anyone who takes the trouble to explain the dispute.

7.2. Upon receiving the products, the customer must ensure that the delivery matches their order. Any damage must be the subject of precise, dated and signed reservations on the delivery note.

7.3. Any complaint must be made within a maximum of 24 hours after receipt, to Swiss Wellness Online's customer service, by email, via the form located in the "Contact" section. After this period, no complaint will be considered.

7.4. Swiss Wellness Online may request that the complaint be accompanied by proof of the damage suffered (waybill, photo of the parcel received, etc.). After analysis and acceptance of the complaint by Swiss Wellness Online, the customer may choose between a refund of their order or a new delivery.

VIII. Returns

8.1. Any product return must be the subject of a formal agreement between Swiss Wellness Online and the customer and must be returned within 3 days of the agreement. After this period, no return will be accepted.

8.2. Any return accepted by Swiss Wellness Online, in the event of an apparent defect or non-conformity of the delivered products, as noted by Swiss Wellness Online, will entitle the customer to a free replacement, to the exclusion of any other compensation or damages.

IX. Right of access and rectification

9.1. Ethics
Concerned about protecting your privacy, Swiss Wellness Online treats all information concerning you with the strictest confidentiality. When you make purchases, we only ask for the information essential (name, first name, full address, email) for quality processing and careful follow-up of your order. This data entered online is stored on a secure server and is encrypted immediately.

X. Guarantees

10.1. The expiry date or optimal shelf-life date of our products is shown on each package. Swiss Wellness Online guarantees the quality of its products provided they are stored in a dry place at room temperature, away from direct light.

10.2. Product information such as ingredients and usage instructions is regularly updated. As formulations may be changed at any time, we recommend that you regularly check the list of ingredients shown on the packaging.